Privacy Policy

Who This Policy Applies To

This policy applies to visitors, registered users and account holders who access Gullybet from desktop, mobile browser or app-related entry points.

The services are intended only for users aged 18 and above. We do not knowingly collect personal information from minors. If we discover that an underage user has submitted personal data or created an account, the information may be deleted and the account may be restricted or closed.

Information We Collect

We collect information that helps us operate the platform, process account activity, protect users, prevent fraud and meet compliance requirements.

How We Use Your Information

We use collected information only for platform-related purposes. This may include:

• creating and managing user accounts;
• allowing login, account access and profile updates;
• processing deposits and withdrawals;
• verifying identity and completing KYC checks;
• providing casino games, sports betting and live betting services;
• handling customer support requests;
• sending account updates, service notices or security messages;
• showing promotional offers where consent or account settings allow it;
• improving website performance and user experience;
• preventing fraud, abuse, multi-accounting and illegal activity;
• enforcing terms, bonus rules and responsible gaming controls;
• complying with legal, regulatory or security obligations.

We may also use anonymised or aggregated information for analytics, reporting and service improvement. This type of information does not directly identify an individual user.

KYC, Payments and Account Checks

Because Gullybet involves real-money gaming, account checks may be required before or after registration, deposits, withdrawals, bonus claims or suspicious account activity.

KYC and payment-related information may be used to:

• confirm that the account belongs to the correct person;
• verify age and identity;
• check payment ownership;
• process deposits and withdrawals;
• prevent fraud or unauthorised transactions;
• investigate account disputes;
• meet applicable compliance requirements.

If information is incomplete, inaccurate or inconsistent, access to certain account features may be delayed or restricted until the issue is resolved.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep the website functional, remember user preferences, analyse traffic and improve the overall experience.

Cookies may help with:

• keeping a session active;
• remembering basic settings;
• analysing page performance;
• identifying technical errors;
• measuring referral or campaign performance;
• improving content and layout.

You can disable cookies through your browser settings. Some parts of the website may not work correctly if cookies are blocked, including login sessions, account preferences or certain interactive features.

How We Share Information

We do not sell your personal information.

Information may be shared only where necessary to operate the services, protect users, complete payments, verify accounts or comply with lawful requirements. This may include sharing data with:

• payment processors and banking or wallet partners;
• identity verification providers;
• fraud prevention and security partners;
• hosting, analytics and technology providers;
• customer support and communication tools;
• legal, regulatory or law enforcement authorities when required.

Any third party that handles user information is expected to protect it with appropriate confidentiality and security standards.

International Data Processing

Some service providers, hosting systems or technical partners may process or store information outside India. When this happens, reasonable safeguards are used to protect user data and limit access to authorised purposes only.

By using the platform, you understand that your information may be processed in jurisdictions where data protection rules may differ from those in your location.

Data Security

We use reasonable technical and organisational measures to protect personal and financial information. These may include SSL encryption, secure server infrastructure, restricted internal access, monitoring and fraud-prevention controls.

No online system can be guaranteed to be completely secure. Users should also protect their own accounts by using strong passwords, keeping OTPs private, avoiding shared devices and signing in only through trusted access routes.

If you suspect unauthorised access to your account, contact support immediately and change your password where possible.

Data Retention

We keep personal information only for as long as it is needed for account operation, legal obligations, dispute resolution, fraud prevention, responsible gaming, payment records or compliance purposes.

When information is no longer required, it may be deleted, anonymised or securely archived according to internal retention practices and applicable requirements.

Some data may need to be kept even after account closure where required for transaction records, fraud prevention, legal claims or regulatory compliance.

Your Privacy Rights

Users may request access to their personal data, correction of inaccurate information, deletion of certain information, withdrawal from marketing communication or a copy of stored account data.

Some requests may be limited where data must be kept for legal, payment, security, anti-fraud or responsible gaming reasons.

To make a privacy-related request, contact support at:

[email protected]

Please include enough account information for support to identify the profile, but do not send passwords or OTP codes.

Marketing Communications

Where allowed, we may send promotional messages, bonus updates, service notices or account-related information. Users can request to stop receiving marketing messages where an unsubscribe or support option is available.

Service messages connected with security, transactions, account access or policy changes may still be sent even if marketing communication is disabled.

Responsible Gaming and Privacy

Responsible gaming tools may require the use of account activity, deposit history, session information, self-exclusion requests or support communication.

This data helps us apply limits, review account activity, respond to safer play requests and protect users from harmful behaviour. Information connected with responsible gaming may be retained where necessary for user safety, compliance or dispute handling.

Third-Party Links

The website may include links to third-party websites, payment providers, game providers, social media pages or external services. This Privacy Policy does not apply to those third parties.

Before sharing personal information with another website or service, review its own privacy policy and terms.

User Responsibilities

Users are responsible for keeping account details secure. Do not share passwords, OTPs, payment details or identity documents with anyone outside verified support channels.

To protect your privacy:

• use a private device where possible;
• avoid saving passwords on shared phones;
• log out after each session on public devices;
• do not send documents through random links;
• check the website address before entering login details;
• contact support if account activity looks unusual.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in services, security practices, legal requirements or data handling procedures.

Updated versions will be posted on this page with a new effective date. Continued use of the platform after changes are published means you accept the updated policy.

Contact Us

For questions, privacy requests or concerns about how your information is handled, contact:

Email: [email protected]

Please do not include passwords, OTPs or full payment credentials in email messages.